Pre-Order FAQs:
- How to I request a sample?
To request a sample, please email sales@promotrade.co. Your request will be forwarded to our sample department for processing. Please note that samples are subject to a charge of £4.50 per sample.
- How can I request a Visual?
To request a visual, please visit our website and navigate to the product page you require. Click “Request a Pre-Order Visual” Fill in the artwork details, and your request will be sent to our visual department for processing. Alternatively you can email the team and they can arrange a visual for you.
- Where can I view my visuals?
To view your visuals, simply click on your profile located in the top right corner and navigate to the “Review Visuals” section. Here, you will find a complete list of all visuals requested. By clicking on “View,” you can access detailed information about the visual, request amends, or reject a visual.
- Where can I find my quotes?
To access your quotes, click on your profile in the top right corner and go to the Quotes section. Here, you will find a list of all requested quotes. By clicking on “View,” you can access detailed information about the quote, request a visual, or ask for a new quote.
- How do I get a price for a product
To obtain a price for a product, please log in to your account and navigate to the product page you are interested in. Use our dropdown tool to select your desired specifications, and the pricing will automatically update in the pricing grid matrix. You can then view and take note of the price displayed. Alternatively, you can request a quote to be emailed to you, via our sales team.
- How do I know the lead time on a product?
For an accurate lead time for a product, please log in to your account and navigate to the product page you are interested in. Use our dropdown tool to select your desired specifications, and the lead time will automatically update in the blue banner along the bottom of the screen. The delivery date is based upon order and artwork by 12pm the same day and approval by 4pm