Orders FAQs:
- How do I place an order?
To place an order, you can do so online by visiting the product page of the item you wish to purchase. Fill out the necessary specifications for the product, select the quantity and any additional services, and then add it to your basket. Proceed to your basket, where you can complete the order by providing delivery and payment details.
If you require further assistance or training on how to place an order, please do not hesitate to let us know. We can arrange additional onboarding sessions to help guide you through the process.
- How can I track the status of my order?
To track the status of your order, simply click on your profile located in the top right corner and navigate to the “Orders” section. Here, you will find a complete list of all orders placed, along with their current status.
- How do I approve an order?
To approve an order, you will receive an email notifying you that the final proof has been uploaded to your account for approval. You can simply click the link provided in the email to access the approvals page. Alternatively, you can click on your profile located in the top right corner and navigate to the Proof Approvals section.
Once you have accessed the approvals page, select the proof you wish to view. This will display the approvals screen where you can download the proof to send to your customer.
To approve the proof, click on the T&C’s box at the top of the proof and then click the green tick, the order will now go into production. To reject the proof, click on the T&C’s box at the top of the proof and then click the Red Cross, this will allow you to provide feedback and request amendments to the proof.
- How do I redeem a discount code?
To redeem a discount code, simply enter the code in the discount box on the order page when making a purchase online. The discount will be deducted from your order value if the code is still active and meets the criteria. If you are placing an order with customer services, please ensure that the discount code is clearly stated on your purchase order.
5. How do I amend my delivery address for an order?
To update your delivery address for an order, please send an email to sales@promotrade.co with the purchase order number, our order reference, and the new delivery address. Our team will contact you via email to confirm the address change.