General FAQs:
- Where are your products made?
Our products are manufactured in facilities around the world to utilise the best suppliers globally. In 2023, we opened our new factory in the UK and we have offices in multiple locations around he world, from Europe to the Far East.
- Do you Ship Order Globally?
We can deliver globally for an additional cost. For accurate pricing and service to specific locations, please contact our team at sales@promotrade.co. We are currently unable to ship to Dubai, Denmark, Finland, Norway, Russia Sweden & Switzerland.
- Can you do fulfilment?
We offer fulfilment services to ship orders to multiple addresses for an additional fee. Contact our sales team at sales@promotrade.co for a customised quote.
- What format do you need the Artwork Files to be?
All artwork files need to be Print Ready – vectored and outlined, the following formats are accepted: AI, PDF, and EPS. Non-print-ready files will delay proofing and may delay your delivery. We can convert your artwork for an additional cost. If using CMYK print, please ensure that all artwork submitted has the correct CMYK values embedded into the artwork, we cannot be held liable for errors.
- Can you do repeat orders?
Repeat Order Guidance: When ordering Pantone Matched items, we make every effort to match the colour to the Pantone reference provided as accurately as possible. Please be aware that since this is a reproduction, the design and layout will match the previous order but there may be slight variations in colour due to production on a new line. If necessary, we are more than happy to provide production images for your review. Please note that colour perception is subjective and can vary depending on lighting conditions and the material it is applied too. The final colour of the product will be based on the colour provided at the time the order is placed.