1.       Where are your products made?

Our products are manufactured in facilities around the world to utilise the best suppliers globally. In 2023, we opened our new factory in the UK and we have offices in multiple locations around he world, from Europe to the Far East.

2.       Do you Ship Order Globally?

We can deliver globally for an additional cost. For accurate pricing and service to specific locations, please contact our team at sales@promotrade.co. We are currently unable to ship to Dubai, Denmark, Finland, Norway, Russia Sweden & Switzerland.

3.       Can you do fulfilment?

We offer fulfilment services to ship orders to multiple addresses for an additional fee. Contact our sales team at sales@promotrade.co for a customised quote.

4.       What format do you need the Artwork Files to be?

All artwork files need to be Print Ready – vectored and outlined, the following formats are accepted: AI, PDF, and EPS. Non-print-ready files will delay proofing and may delay your delivery. We can convert your artwork for an additional cost. If using CMYK print, please ensure that all artwork submitted has the correct CMYK values embedded into the artwork, we cannot be held liable for errors.

5.       Can you do repeat orders?

Repeat Order Guidance: When ordering Pantone Matched items, we make every effort to match the colour to the Pantone reference provided as accurately as possible. Please be aware that since this is a reproduction, the design and layout will match the previous order but there may be slight variations in colour due to production on a new line. If necessary, we are more than happy to provide production images for your review. Please note that colour perception is subjective and can vary depending on lighting conditions and the material it is applied too. The final colour of the product will be based on the colour provided at the time the order is placed.

1.       How do I pay for an order?

When it comes to payment for orders, the preferred method is BACS , due to its efficiency and security. In addition to BACS, we also accept card payments over the phone.

All payment transactions are processed securely and in compliance with data protection regulations to safeguard financial information.

2.       How do I open a Credit Account?

To open a credit account please email accounts@promotrade.co with the attached document completed.

3.       What are the Payment Terms?

For customers with a credit account, payment is due within 30 days from the date of the invoice. If you do not have a credit account, full payment is required at the time the order is placed.

1.       How do I apply for an online account?

To create an account, please click on “Create an Account” located in the top right corner of the page. Fill in all the required details, and your information will be sent for approval as we are a Trade Only supplier.

Once your account is approved, you will have access to login and view all pricing. You will also be able to place orders and make payments online.

2.     Why Can’t I login?

If you are experiencing difficulty logging into your account, please ensure that there are no spaces or extra characters in your password. Our system is sensitive to characters, so any additional spaces in your password or email will prevent you from logging in. If you have verified this and are still unable to access your account, you can click on the “forgotten password” link to receive an email with instructions on how to set a new password.

3.     I have forgotten my password, what do I do?

You can click on the “forgotten password” link to receive an email with instructions on how to set a new password.

4.     How do I amend my details?

To update your account details, simply click on your profile located in the top right corner. This will redirect you to your account page where you can easily make any necessary amendments.

1.       How do I place an order?

To place an order, you can do so online by visiting the product page of the item you wish to purchase. Fill out the necessary specifications for the product, select the quantity and any additional services, and then add it to your basket. Proceed to your basket, where you can complete the order by providing delivery and payment details.

If you require further assistance or training on how to place an order, please do not hesitate to let us know. We can arrange additional onboarding sessions to help guide you through the process.

2.       How can I track the status of my order?

To track the status of your order, simply click on your profile located in the top right corner and navigate to the “Orders” section. Here, you will find a complete list of all orders placed, along with their current status.

3.       How do I approve an order?

To approve an order, you will receive an email notifying you that the final proof has been uploaded to your account for approval. You can simply click the link provided in the email to access the approvals page. Alternatively, you can click on your profile located in the top right corner and navigate to the Proof Approvals section.

Once you have accessed the approvals page, select the proof you wish to view. This will display the approvals screen where you can download the proof to send to your customer.

To approve the proof, click on the T&C’s box at the top of the proof and then click the green tick, the order will now go into production. To reject the proof, click on the T&C’s box at the top of the proof and then click the Red Cross, this will allow you to provide feedback and request amendments to the proof.

4.       How do I redeem a discount code?

To redeem a discount code, simply enter the code in the discount box on the order page when making a purchase online. The discount will be deducted from your order value if the code is still active and meets the criteria. If you are placing an order with customer services, please ensure that the discount code is clearly stated on your purchase order.

5.       How do I amend my delivery address for an order?

To update your delivery address for an order, please send an email to sales@promotrade.co with the purchase order number, our order reference, and the new delivery address. Our team will contact you via email to confirm the address change.

1.       How to I request a sample?

To request a sample, please email sales@promotrade.co. Your request will be forwarded to our sample department for processing. Please note that samples are subject to a charge of £4.50 per sample.

2.       How can I request a Visual?

To request a visual, please visit our website and navigate to the product page you require. Click “Request a Pre-Order Visual”  Fill in the artwork details, and your request will be sent to our visual department for processing. Alternatively you can email the team and they can arrange a visual for you.

3.        Where can I view my visuals?

To view your visuals, simply click on your profile located in the top right corner and navigate to the “Review Visuals” section. Here, you will find a complete list of all visuals requested. By clicking on “View,” you can access detailed information about the visual, request amends, or reject a visual.

4.        Where can I find my quotes?

To access your quotes, click on your profile in the top right corner and go to the Quotes section. Here, you will find a list of all requested quotes. By clicking on “View,” you can access detailed information about the quote, request a visual, or ask for a new quote.

5.         How do I get a price for a product

To obtain a price for a product, please log in to your account and navigate to the product page you are interested in. Use our dropdown tool to select your desired specifications, and the pricing will automatically update in the pricing grid matrix. You can then view and take note of the price displayed. Alternatively, you can request a quote to be emailed to you, via our sales team.

6.        How do I know the lead time on a product?

For an accurate lead time for a product, please log in to your account and navigate to the product page you are interested in. Use our dropdown tool to select your desired specifications, and the lead time will automatically update in the blue banner along the bottom of the screen. The delivery date is based upon order and artwork by 12pm the same day and approval by 4pm

1.       How much is Delivery?

Delivery to one UK mainland address is included in the overall cost. If you require a split delivery, please let us know when placing your order and the additional cost will be provided. For international shipping, please reach out to our team for information on shipping costs and available services.

2.       How much is Set up and origination?

All of our pricing includes set up and origination fees, with no additional charges.

3.         How does pricing work?

Our pricing is based on price breaks, which are outlined in our pricing grid matrix. While you can place a custom order, the pricing will fall within the range of the price breaks.

4.         I am currently getting a cheaper price elsewhere, can you help?

Absolutely, we encourage you to contact our sales team via email, chat, or phone so we can work with our pricing team to offer you the best deal possible.

5.       How come the pricing is so cheap?

Our ability to offer products at competitive prices is a result of the high volume of orders we process and the scale of our production and shipping operations. This allows us to maintain quality products and service while offering affordable prices. Our primary objective is to provide the best products and service at a great price..